A real support team you can call, not a ticket queue that goes quiet.
Software problems don't wait for a "raise a ticket, we'll get back in 48 hours" response — especially when you're mid-billing on a busy day. Our support model is built around actually being reachable: phone, WhatsApp, and remote-session help from people who already know your setup.
Beyond fixing issues, our support team keeps you ahead of GST rule changes, rate updates and new BUSY features that are actually relevant to your business — so you're not the one who has to track every notification.
Phone and WhatsApp support — not a ticket portal you have to wait on.
Support staff who already understand your business, not a fresh agent every time.
We flag rule and rate changes that affect you before they become a filing problem.
Most issues resolved live over a remote screen-share, without back-and-forth emails.
Direct lines to the team, during business hours.
Screen-share sessions to fix configuration or usage issues live.
Plain-language updates when a change actually affects your billing or filing.
Faster response times for businesses on an annual maintenance contract.
Call or WhatsApp the support number with your issue.
We identify whether it's a setup, usage or data issue.
Most issues resolved in the same session, via remote access if needed.
For bigger issues, we follow up to confirm it's fully resolved.
This service tends to be the strongest fit if any of these describe your business:
We call, someone picks up who already knows our setup. No ticket numbers, no waiting.
Even after office hours, a quick WhatsApp message got us sorted before the next billing cycle.
Monday to Saturday, 10:00 AM to 7:00 PM. Urgent billing-day issues are prioritised.
No — all clients get standard support. An AMC gives you priority response times and proactive check-ins.
Yes, most issues are resolved through a remote screen-share session without needing an on-site visit.
Talk to Core Infotech — we'll scope this out for your business and handle it end-to-end.
GST-correct, branded invoice formats built around how you actually bill.
Full BUSY setup — installation, configuration and a guided go-live.
Connect BUSY with your website, payments and other business tools.
Complete ledgers, vouchers, reports and compliance in one system.
GST billing, e-invoicing, e-way bills and GSTR reconciliation — together.
Salary processing, statutory deductions and payslips — without spreadsheets.
Business websites built to work alongside your BUSY setup.
